07 Feb


In IT Service Management, there are many processes that an organization must perform. The goals of IT Service Management are to enhance the efficiency of an organization's network, improve the quality of service provided to clients, and reduce costs. The primary focus in IT Service Management is to build and operate the networks that are necessary for business operations. The planning and design of an organization's network are done primarily by IT Service Managers. They are responsible for analyzing the current network and determining if changes are needed. Once the network has been analyzed, a plan can be developed to implement changes that would make the network more efficient, click to read more here about it services.



Information Technology Service Management (ITSM) is a strategic approach to information technology. This strategic approach to IT Service Management focuses on the identification of IT needs, the improvement of these needs through processes of planning and designing of systems, maintenance and support, and control, and security of these systems. Information Technology Service Management is those activities which are carried out by an organization to develop, design, establish, deploy, manage, and optimize information technology services provided to clients. The activities include hardware, software, networking, and configuration processes.
In IT Service Management, the term Incident Management defines those activities that help in managing the problem after it occurs. There are two types of Incident Management. Management response is defined as the prompt identification, assessment, and reporting of the event, and follow-up activities to control, contain, mitigate, or fix the problem. Incident Management includes the process of collecting, managing, and reporting information about an identified incident, its cause, and consequences, in order to guide organizational and technological developments related to the incident.



IT Service Management is generally divided into two main categories: Functional and System. A functional approach focuses on providing IT services and requires specific skills, certifications, and experience in order to provide the best practices for IT service. On the other hand, a system approach concentrates on the overall infrastructure of an organization and looks at how the IT systems are interconnected. Both functional and system approaches are important to ensure that best practices are followed and that changes are brought about only when absolutely necessary. Both systems and functional approach can be implemented within an organization's framework of enterprise architecture.



It is a common practice that organizations try to implement their business processes themselves. However, as organizations become large and require more staff, expertise, and training to maintain their own systems, hiring professionals to manage the systems becomes the most cost-effective option. Implementing Microsoft Operations Framework can save organizations considerable cost and time. This Microsoft operating system supports many different types of programming languages, which makes it easy for organizations to integrate these languages and tools with their existing software. With the Microsoft Operations Framework, organizations can use the same tools that they use to develop and customize their applications to develop and support their business processes.



These IT processes will enable organizations to build a better service delivery model that will ultimately benefit the end users and help in improving the business. IT service management practices will enable organizations to measure performance at each stage of the process and provide information to the organization that will enable them to make informed decisions about the direction of the organization. IT service management practices will help in aligning the organization's policies, objectives, and operational procedures with the strategic goals of the organization. It will also help them in realizing the organizational goals by helping the organization achieve its business goals in a cost-effective manner. 


Click here: https://en.wikipedia.org/wiki/Service_management to learn more about this article.

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